Frequently asked questions
Is Cash on Delivery (COD) available?
No, we do not offer Cash on Delivery. COD often leads to unintentional purchases and unnecessary returns. To keep our process efficient and fair, we accept prepaid orders only.
All payments on our website are processed through secure, encrypted payment gateways, and we offer clear return and prompt refund in case something isn’t right.
Once your order is shipped, you’ll receive a tracking link via email or SMS. You can also track your order through your account on the website.
Do you ship internationally?
Not as of now. We will shortly be launching our international store.
Can I return or exchange an item?
We accept returns or exchanges for unworn items in original condition, subject to our return policy. Please check the Returns & Exchanges page for detailed instructions and timelines.
How do I choose the right size?
Each product page includes a detailed size guide. If you’re between sizes or unsure, reach out to us. We’d rather help than guess.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
How long will my order take to ship?
Orders are usually processed within 2–4 business days. Once shipped, delivery typically takes: 3–7 business days
You’ll receive a tracking link as soon as your order is dispatched.
Can I cancel my order?
Orders can be cancelled within 12 hours of placing them, provided they haven’t been shipped yet. Once dispatched, cancellation is not possible.
What if I receive a damaged or incorrect product?
If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with clear photos. We’ll arrange a replacement or refund after verification.